Support
Support and Help
Updated: 17 October 2026 · Türkçe
Get help with Mergey, privacy requests, purchases and iOS permissions.
1. Privacy requests
For data processing questions and requests, contact support@mergey.tech with a brief explanation. Mergey may need proportionate verification. Do not send photos, contact backups, identity documents or payment credentials in the initial message. Subscription processing is described in the Privacy.
2. Restore purchases
Open Mergey and find Restore Purchases in the subscription/settings area. If your Apple account has an eligible purchase, entitlement access can be restored after verification. If it fails, send your app/iOS version and a description without sharing purchase passwords.
3. Manage and cancel subscriptions
In iOS Settings, open your Apple Account and choose Subscriptions. Apple handles billing, cancellations and refunds. Cancelling does not automatically delete prior purchase records held by Apple or RevenueCat.
4. Photos, contacts and cleanup
Photo and Contacts permissions are managed in iOS Settings. Scan operations and contact backups are handled on your device. Verify each cleanup action and keep appropriate backups.
5. Get in touch
Email support@mergey.tech. Include device model, iOS version and a brief description where helpful. Please avoid sending personal photos or contact files.